FlipVOS

FlipVOS

Terms of Service

Last updated: May 13, 2026

These Terms of Service (“Terms”) are a binding agreement between you and FlipVO LLC (“FlipVOS,” “we,” “our,” or “us”) governing your use of the FlipVOS service at flipvos.com and any related features (the “Service”). By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and to enter into a paid subscription. The Service is currently offered only to users in the United States. By using FlipVOS you represent that you meet these requirements.

2. Accounts

You are responsible for the activity on your account and for keeping your password secure. Notify us at support@flipvos.com if you believe your account has been accessed without your permission. One account per person; do not share accounts to bypass plan limits.

3. What the Service is — and what it is not

FlipVOS analyzes item descriptions, photos, barcodes, and voice clips you submit, looks up historical sold-listing data from sources like eBay, Swappa, and Mercari, and returns a verdict (BUY / MAYBE / PASS) along with an estimated median sold price, sell velocity, and rough ROI.

The verdicts, prices, and ROI estimates are informational only. They are based on historical sold-listing data and AI-assisted processing, are not guaranteed to be accurate, complete, or current, and are not financial, investment, business, tax, or legal advice. You are solely responsible for any purchase, resale, or pricing decision you make. FlipVO LLC is not liable for the outcome of any transaction you enter into based on, or contrary to, a verdict.

4. Acceptable use

You agree not to:

  • Use the Service for anything illegal, including the resale of stolen, counterfeit, recalled, or prohibited goods.
  • Scrape, mirror, or systematically extract data from the Service, including our comp data, except as expressly permitted in writing.
  • Resell, sublicense, or redistribute Service output to third parties.
  • Reverse engineer or attempt to derive the source code, models, or training data behind the Service.
  • Bypass or circumvent rate limits, plan limits, or any other access control.
  • Use bots, scripts, or automated means to interact with the Service other than via interfaces we expressly provide.
  • Upload content you do not have the right to submit, or content that infringes intellectual property, privacy, or other rights.
  • Probe, scan, or attempt to compromise the security of the Service or other accounts.

We may suspend or terminate any account that violates these rules, with or without notice.

5. Plans, billing, and cancellation

  • Free plan. Includes a daily lookup quota. We may change the quota over time on reasonable notice.
  • Paid plans. Pro and Power plans are billed monthly in advance through Stripe at the price displayed at checkout. By subscribing you authorize us to charge your payment method on a recurring monthly basis until you cancel.
  • Auto-renewal. Paid plans renew automatically at the end of each billing period at the then-current price. We will email you in advance of any price change.
  • Cancellation. You can cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep access until then.
  • No refunds. Except where required by law, all charges are non-refundable and we do not pro-rate partial-month usage. If you believe you were billed in error, email support@flipvos.com within 30 days and we will review the charge in good faith.
  • Failed payments. If a payment fails, we may suspend access until payment is resolved. Repeated failure may result in cancellation.
  • Taxes. Prices do not include applicable taxes, which you are responsible for.

6. Intellectual property

The Service, including the software, design, brand, comp database, and verdict output formatting, is owned by FlipVO LLC and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal reseller-business use, subject to these Terms. We reserve all rights not expressly granted.

You retain ownership of the descriptions, photos, and voice clips you submit (“Your Content”). You grant us a worldwide, royalty-free license to host, process, and transmit Your Content as needed to operate the Service and improve it (including by sending it to the third-party processors listed in our Privacy Policy). You represent that you have the rights necessary to grant this license.

7. Third-party services

The Service relies on third-party processors (Stripe, OpenAI, Google, Anthropic, AWS, Sentry, eBay, and others identified in our Privacy Policy). Their availability, accuracy, and pricing are outside our control. Outages or changes by those providers may affect the Service.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT VERDICTS, PRICE ESTIMATES, ROI, OR SELL VELOCITY WILL BE ACCURATE OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS ABOVE APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLIPVO LLC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, INVENTORY, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

10. Indemnification

You will defend, indemnify, and hold harmless FlipVO LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or the rights of a third party.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access at any time for violation of these Terms, for risk to the Service or other users, or if required by law. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

12. Governing law

These Terms are governed by the laws of the State of Florida and the federal laws of the United States applicable in Florida, without regard to conflict-of-laws principles. Subject to Section 13, the state and federal courts located in Florida have exclusive jurisdiction over any dispute not subject to arbitration.

13. Binding arbitration and class-action waiver

Please read this section carefully — it affects your legal rights.

Any dispute, claim, or controversy between you and FlipVO LLC arising out of or relating to the Service or these Terms will be resolved by final, binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in the county where you reside or, at your option, by video or telephone. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and FlipVO LLC agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of more than one person.

Exceptions. Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction, and either party may seek injunctive or other equitable relief in court to protect intellectual-property rights.

Opt-out. You may opt out of this arbitration agreement by sending written notice to support@flipvos.com within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If we make a material change we will update the “Last updated” date and, where appropriate, notify you by email or in-app at least 30 days before the change takes effect. Continued use of the Service after a change means you accept the updated Terms.

15. Miscellaneous

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and FlipVO LLC about the Service.
  • Severability. If any provision is held unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of that provision.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • No agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.
  • Notices. We may send notices to the email address on your account.

16. Contact

FlipVO LLC
Questions about these Terms: support@flipvos.com

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